If there is a problem with your booking
We explain the available options and what we need from you
We review each case using your booking details
How we resolve it
Every case is different. These are the situations we can review with you before or during the stay.
If we need to change your booking
If an operational issue requires us to change your booking before arrival, we will offer another date or process the applicable refund.
If we cannot receive your dog
If Villa CanInna cannot receive your dog upon arrival for a reason under our control, we will review an alternative or the applicable refund with you.
If the service does not match
If the service does not match your confirmation, tell us as soon as you notice so we can review it during the stay.
If we need to speak with you
If something important comes up while we care for your dog, we will use the contact details on the booking to reach you.